Support
The fastest way is inside the app: Profile, Support. Write a subject and a message, attach a screenshot if it helps, and it reaches us as a case with a case number. We reply within one business day.
You can also write to support@floorfn.com. Please include your account handle and what you were doing.
Signing in
Enter your email and we send a 6-digit code and a sign-in link, or sign in with Apple. You can add a password in Profile. Pro, your portfolio and your comments follow your account to any iPhone.
Cancel or change your card
Profile, then Membership, then Manage or cancel. Or use the link in any Stripe receipt. Refund requests within 5 business days of a charge are reviewed individually.
Not getting notifications
In the app, Profile, Push alerts must be on, and iOS Settings, Notifications, Undertow must allow notifications. Alerts cover the stocks you follow, so follow a stock from its page first.
A number looks wrong
Tell us the ticker and what you saw. Data errors are fixed and the record notes the correction.
Your data
Download or delete your data in the app: Profile, Download my data, or Delete account.